Help & FAQ

Clear answers, thoughtfully given.

How long does it take?

Created with care. Standard delivery is within 48 hours.

What is Dear You Express?

It is 24-hour priority delivery for £15, offered only when production capacity allows. If capacity is unavailable, Express cannot be selected.

Can I choose the music style?

Yes. Choose from R&B / Soul, Gospel, Reggae, Amapiano, Afrobeats, Motown, Pop, Acoustic and more — or let Dear You choose.

Can I choose the mood?

Yes. Tell us whether the moment should feel joyful, emotional, romantic, celebratory, comforting, reflective, hopeful or playful.

How many photographs can I upload?

With Love includes up to 3, Love, Always up to 10, and Dear You up to 20. You never need to provide the maximum.

Can I request changes?

Yes. With Love includes one revision round; Love, Always and Dear You include two.

What counts as a revision?

A revision covers reasonable amendments within your original creative brief. A completely new song, story or direction is a new creative request.

Can family and friends contribute?

Yes. The Dear You Signature Experience can include selected messages and voice notes from family and friends.

How will I receive the experience?

You’ll receive a beautifully organised private digital experience, with the included song, story, designs and downloads together.

Can I use Dear You for a graduation, new home, new job or new business?

Absolutely. Choose Congratulations, then tell us exactly what you are celebrating.

Can I create something without a traditional occasion?

Yes. Choose Just Because or Something Else. Some people deserve to hear what they mean without waiting for a date in the calendar.

How are my photographs and personal information handled?

They are used to create and deliver your order. Public marketing use always requires separate permission.

What happens if I spell a name incorrectly?

You’ll review names and important details before checkout. If you notice an error afterwards, contact us as soon as possible.

Can I cancel a personalised order?

Cancellation rights may change once personalised work begins where permitted by law. Our policy explains this carefully without affecting statutory rights.

How do I contact you?

Email Dear You, by The Good Nod at hello@thegoodnod.com.